What We Do
Comprehensive debt collection, multi-channel call centre operations and legal escalation support designed for financial institutions.
Collection & Recovery
We recover outstanding dues on behalf of NBFCs, banks and fintech lenders — from recently overdue invoices to long-standing debts. Every case starts with an amicable resolution approach; if that doesn't succeed, we assess the viability of legal action through our legal partners.
KEY OPERATIONAL FEATURES
- •Amicable borrower communication
- •Soft to hard bucket debt recovery
- •Fintech & NBFC loan portfolio management
- •Full regulatory compliance adherence
Call Centre Operations — Outbound & Inbound
Our team of around 95 professionals runs structured outbound and inbound call processes, giving clients dependable, trained capacity for recovery calls, customer outreach and follow-up at scale.
KEY OPERATIONAL FEATURES
- •Structured outbound recovery campaigns
- •Inbound borrower inquiry resolution
- •Multi-lingual outreach capacity
- •Continuous quality audit & call recording
Legal Escalation Support
When amicable methods aren't effective enough, we evaluate the success chances of legal action through our legal partners before proceeding.
KEY OPERATIONAL FEATURES
- •Pre-litigation case evaluation
- •Legal notice management via partners
- •Structured documentation prep
- •Compliant escalation protocols
Need Structured Call Center Capacity or Recovery?
Talk to our team about deploying PCBS's operations for your portfolio today.